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Mutu Pelayanan thn 2020
RS Imanuel melakukan pengukuran secara berkala terhadap mutu pelayanan. Pengumpulan data dilakukan oleh Komite Peningkatan Mutu dan Keselamatan Pasien. Berikut ini adalah hasil pengukuran mutu pelayanan pada tahun 2020.
| No. | NAMA INDIKATOR | Standar | JAN | FEB | MAR | APR | MEI | JUN | JUL | AGUST | SEP | OKT | NOP | DES |
| 1 | Kepatuhan Identifikasi Pasien | 100% | 99,15% | 98,21% | 94% | 100% | 99% | 98.29% | 99% | 99% | 99% | 99,08% | 99,19% | 99,21% |
| 2 | Waktu Tanggap Pelayanan Dokter di Gawat Darurat < 5 menit | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 3 | Penundaan Operasi Elektif | < 5% | 13,65% | 6,40% | 9,04% | 6.61 | 9.77% | 7.73% | 59,6% | 12,61% | 6,18% | 6,84% | 7,73% | 7,47% |
| 4 | Kepatuhan Jam Visite Dokter di bawah jam 14.00 | 80% | 77,65% | 72,92% | 78,40% | 82.34% | 83.87% | 79.35% | 77,39% | 81,91% | 71,57% | 78,34% | 74,27% | 77,04% |
| 5 | Pelaporan Nilai Kritis Pemeriksaan Laboratorium < 15 Menit | 100% | 80,20% | 100% | 98,97% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 6 | Kepatuhan Penggunaan Formularium Nasional Bagi RS Provider BPJS | 100% | 100% | 100% | 99,99% | 100% | 99.99% | 99.99% | 100% | 100% | 100% | 100% | 100% | 100% |
| 7 | Kepatuhan Cuci Tangan | 85% | 89% | 88% | 91% | 93% | 94% | 93% | 95% | 96% | 93% | 89% | 85% | 92% |
| 8 | Kepatuhan Upaya Pencegahan Risiko Cedera Akibat Pasien Jatuh pada pasien Rawat Inap | 100% | 99,64% | 98,75% | 99,28% | 100% | 95.91% | 98.39% | 96,96% | 99% | 97,44% | 97,44% | 98,08% | 95% |
| 9 | Kepuasan Pasien dan Keluarga | > 90% | 97,24% | 98,03% | 98,56% | 99% | 99% | 98% | 99% | 99% | 99% | 99% | 99% | 99% |
| 10 | Kecepatan Respon Terhadap Komplain maksimal 7 hari | 85% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 100& | 100% | 100% | 0% |
| 11 | Kepatuhan terhadap Clinical Pathway | 80% | 72,15% | 47,04% | 86,54% | 70.5% | 56.7% | 70.31% | - | - | - | - | - | - |
| 12 | Waktu Tunggu Rawat Jalan 60 menit | 60% | 80,20% | 77,91% | 66,90% | 78.28% | 86.03% | 70.11% | 69,19% | 70,47% | 71,57% | 69,98% | 72,98% | 71,44% |
